ParWest Package Protection terms

These terms apply when ParWest Package Protection is purchased for an eligible ParWest Golf order.

Optional service

ParWest Package Protection is an optional service provided by ParWest Golf for eligible shipments. It is not automatically included with every order and must be added before shipment.

Shipping insurance and customer support

This optional ParWest customer-service add-on is not a separate insurance policy issued to the customer. For qualifying shipments, ParWest purchases shipping insurance through Shopify; the Shopify program is administered by Shipsurance and underwritten by Voyager Indemnity Insurance Company. Insured-claim eligibility and payment are subject to the insurer's coverage rules, including carrier, packaging, shipping-label, tracking, signature, and documentation requirements. ParWest remains your point of contact for claim assistance. Not every shipment or incident is covered by insurance.

Eligible order value

ParWest Package Protection may be added to eligible orders with a merchandise subtotal of up to $5,000. Orders over $5,000 are not eligible. Insurance limits apply per package, and the maximum available amount depends on the shipping carrier and service. Some shipping services may have lower per-package limits. Protection remains subject to applicable exclusions, requirements, and declared insured value.

Eligible shipping incidents

  • Loss in transit: Tracking stops updating and the shipment does not arrive.
  • Theft after delivery: The carrier marks the shipment delivered, but it is stolen before the customer receives it.
  • Shipping damage: The item arrives broken or damaged as a result of transit.

Exclusions

  • Carrier delays while the shipment is still moving through the carrier network
  • Incorrect or incomplete shipping addresses entered at checkout
  • Packages delivered and signed for at the correct address and later misplaced
  • Normal wear, manufacturer defects, or issues unrelated to shipping
  • Orders that did not include Package Protection before shipment
  • Claims submitted outside the reporting requirements below

Reporting requirements

Issues must be reported within 15 days of the delivery date, or the expected delivery date for a lost shipment. Customers may report a shipment that has not moved for 7 days. Formal insurance claims may require additional carrier-specific waiting periods. Customers must provide the order number, a description of the incident, and reasonable supporting information requested by ParWest Golf. Damage claims require photos of the item and packaging.

Review and resolution

All claims are subject to review and approval. For an approved claim, remedies are limited to replacement of the affected item or a refund up to the value of the protected order. ParWest Golf determines the appropriate remedy based on product availability and the circumstances of the claim.

Service fee

The Package Protection fee is refundable if the entire order is cancelled before shipment. Otherwise, the service fee is non-refundable once fulfillment has begun.

Acceptance

Adding ParWest Package Protection to an order constitutes acceptance of these terms.

View the Package Protection overview | Start a claim | Read frequently asked questions