Refund policy
At ParWest Golf, we want you to feel confident in every purchase. Please review our return policy below, and contact us anytime if you have questions before starting a return.
14-Day Return Window
We accept returns within 14 days of the delivery date. To qualify for a refund, the item must be returned in the same condition it left us — unused, unaltered, with all original packaging, tags, and accessories intact.
Approved returns are subject to a 15% restocking fee, except when the return is due to our error, a defective product, or an incorrect item.
- Item returned in original condition: Refund issued to the original payment method minus the 15% restocking fee.
- Items that are used, damaged, altered, missing original packaging, tags, accessories, or otherwise not returned in original condition may be denied for return at ParWest Golf's discretion.
- Original shipping charges are non-refundable.
Once your returned item is received and inspected, approved refunds are issued to your original payment method within approximately 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
Exceptions — Our Error or Defective Items
The 15% restocking fee and return shipping costs do not apply when a return is the result of our error, a defective product, or an incorrect item shipped by ParWest Golf.
In these cases, we will provide a full refund including original shipping, or ship a replacement to you at no additional cost.
Restocking Fee
ParWest Golf works hard to offer competitive pricing and free shipping on qualifying orders. A 15% restocking fee helps cover payment processing, shipping, handling, and inventory costs associated with returned merchandise.
After 14 Days
Returns requested after the 14-day return window are not eligible for a refund. When possible, we will work with you on an exchange-only basis, subject to available inventory and approval.
Custom Orders — Changes & Final Sale
Custom-built, custom-fitted, personalized, and specially ordered products are made or ordered specifically for you are final sale.
Need to make a change? Contact us within 24 hours of placing your order. After 24 hours, your order may be submitted to the manufacturer.
Once submitted to the manufacturer, custom orders generally cannot be changed or canceled, except where otherwise required by applicable law.
Custom-built, custom-fitted, personalized, and specially ordered products are non-refundable and are not eligible for return or exchange.
If ParWest Golf made an error, shipped the incorrect product, or the product arrives defective, please contact us and we will work with you to resolve the issue.
How to Initiate a Return
Questions? Contact us before sending anything back — we’re happy to help.
To start a return or exchange, please contact us:
Phone: (503) 408-1216
Email: sales@parwestgolf.com
Chat: Available on our website
Returns must be authorized by ParWest Golf before shipping. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.
Return Shipping
The customer is responsible for all return shipping costs unless the return is the result of our error, a defective product, or an incorrect item shipped by ParWest Golf.
Shipping charges paid on the original order are non-refundable.
