ParWest Package Protection questions
Find answers about eligibility, pricing, coverage, and claims. ParWest Package Protection is optional and must be added before an eligible order ships.
Is Package Protection required?
No. It is an optional add-on.
What does it cover?
Eligible incidents include loss in transit, theft after the carrier marks a package delivered, and damage caused during shipping.
How is it backed?
ParWest handles your customer-service request. For qualifying shipments, we arrange shipping insurance through Shopify, administered by Shipsurance and underwritten by Voyager Indemnity Insurance Company. This optional add-on is not itself a separate insurance policy issued to you. Insurance coverage is subject to applicable carrier, packaging, and policy requirements.
What does it not cover?
It does not cover ordinary carrier delays, incorrect or incomplete addresses entered at checkout, packages delivered and signed for at the correct address and later misplaced, normal wear, manufacturer defects, or orders that did not include Package Protection.
How much does it cost?
Protection pricing is based on the merchandise subtotal:
- Orders under $200 — $2.95
- Orders $200–$500 — $6.95
- Orders $500–$1,000 — $14.95
- Orders $1,000–$2,000 — $29.95
- Orders $2,000–$3,500 — $49.95
- Orders $3,500–$5,000 — $74.95
Is Package Protection available above $2,000?
Yes. Eligible orders with a merchandise subtotal of up to $5,000 can add protection. Coverage eligibility and maximum insured amounts depend on the carrier and service, and some shipments have lower limits. Please contact us for help with high-value shipments. Protection is not offered for orders over $5,000.
Can I add protection after checkout or after shipment?
Package Protection must be purchased before the order ships. Contact us immediately if you completed checkout and need assistance before fulfillment begins.
How do I file a claim?
Visit our claim instructions and email your order number, a description of the issue, and any required photos to sales@parwestgolf.com.
How quickly are claims resolved?
We aim to resolve approved claims within 5–10 business days. Insurance review, further documentation, or replacement availability may require additional time.
Will I receive a replacement or refund?
After an eligible claim is approved, ParWest Golf will provide a replacement or refund depending on availability and the circumstances of the claim.
Does Package Protection cover product defects?
No. Manufacturer defects and non-shipping issues may instead be handled under ParWest Golf’s standard return policy or the applicable manufacturer warranty.
View Package Protection coverage and pricing | Start a claim | Review the full terms
