ParWest Package Protection
Protect your order from the moment it ships
Add ParWest Package Protection in your cart for coverage against loss, porch theft, or shipping damage. If an eligible issue occurs, contact us directly—we'll handle the process and help make it right.
Real support from a real golf shop. You contact ParWest, and we'll guide the process from start to finish.
Simple protection pricing
Your protection price is based on the merchandise subtotal in your order.
Package Protection is not available on orders over $5,000. Eligibility, exclusions, and insured limits depend on the shipping carrier and service; some services have a lower per-package insurance limit. For high-value orders, contact sales@parwestgolf.com before purchasing so we can confirm suitable shipping and protection options.
What's covered
✓ Loss in transit
Tracking stops updating and the package does not arrive.
✓ Porch theft
The package is marked delivered but is stolen before you receive it.
✓ Damage in transit
Your item arrives damaged as a result of the shipping process.
What's not covered
- Shipping delays when the package is still moving.
- Incorrect or incomplete addresses entered during checkout.
- Packages delivered correctly and later misplaced.
- Normal wear, manufacturing defects, or non-shipping-related damage.
- Orders where Package Protection was not added before checkout was completed.
How it works
A straightforward process if something goes wrong.
Add protection
Toggle ParWest Package Protection on in your cart before checkout.
Contact ParWest
Email us with your order number and a brief description of the problem.
We handle the claim
Our team reviews the shipping details and any required documentation.
We make it right
Approved claims are resolved with a replacement or refund, subject to these terms.
How to file a claim
Email sales@parwestgolf.com and include:
- Your ParWest order number.
- A brief description of what happened.
- Photos of the item and shipping packaging for damage claims.
Please report an issue within 15 days of the delivery date, or expected delivery date for a lost shipment. Lost-package claims may be submitted after tracking has shown no movement for at least 7 consecutive days.
How claims are resolved
Once a claim is approved, ParWest will provide either a replacement for the affected item or a refund up to the value of the protected item or order, at our discretion. We aim to resolve most approved claims within 5-10 business days, although replacement availability and claim complexity may affect timing.
Peace of mind, backed by ParWest
We built ParWest Package Protection to make ordering golf equipment online feel safer and simpler. When an eligible shipping problem happens, you have one place to turn: us.
Terms
ParWest Package Protection is an optional customer-service add-on administered by ParWest Golf; it is not a separate insurance policy issued directly to the customer. For qualifying shipments, ParWest arranges shipping insurance through Shopify. Shopify shipping insurance is administered by Shipsurance and underwritten by Voyager Indemnity Insurance Company. Eligibility, exclusions, documentation, and maximum insured values depend on the shipping carrier, service, and applicable insurance conditions. Some shipping services are limited to less than $5,000 per package. ParWest assists customers with shipping issues and coordinates claims; approved remedies are replacement or refund, subject to the terms and applicable coverage. The protection fee is refundable only if the entire order is canceled before shipment. Adding ParWest Package Protection at checkout constitutes acceptance of the full terms. Review the Shopify shipping-insurance coverage rules for insured-shipment conditions.
